Delivery Information

 Pongstore.com Shipping & return

Time to make your shirts may vary depend on amount of production queue . Normally it takes around 4-10 business days for production:

                  After we sent your shipment, the standard delivery  time to reach your address is   8-21 business days for registered airmail  and  4-7 business days for EMS or courier services

* Business days are Monday - Friday, not included our national public holiday.
**
This is an approximated production time in normal conditions (not a peak season).

*** In case of delay caused by suddenly temporary out-of-stock with some of your items. Normally the maximum waiting time for delay items is 15-20 days, If you don't want to wait, please contact us via email to get a refund.

                 When you order the shirts with name/number on the back, it take more time because it's a purely hand made process, made individually with "Top of Quality" in mind. This process also depend on production queue. Please be patient.

                  If your shirts are ship with courier service, the tracking number will be active within 24 hours after shown on the order detail page.

                  If you place order of 4+ shirts, we will partially ship them whenever your items are finish in amount of 4. We always split the large order into small packs, each pack contain 4 shirts to keep you free of importing tax. It's typical that you will NOT get all shipments at once.   ( in some case each package may contain more or less than 4 shirts if necessary)

                  In case some of items are delay or out of stock, we will send email to inform you and ask for your decision on change, wait, or cancel the shirt. If you choose to refund, we will also refund the difference of shipping cost according to the actual cost.

                For Registered airmail please note that if  the shipment still not deliver to your address within 3 weeks , we strongly recommended you use the tracking number directly contact your local post office first. It's necessary because when the time of shipment deliver but no one at home , the shipment will rest at your local post office.

We need to split the shipping packages for every 4 items to make it small, and avoid importing tax at your country. We will ship your orders one pack per day to make it reach you at the different days. So, it's normal that you will NOT get all shipments at the same day. The shipping diagram is shown below:

Return Money back
 

 

We provide 100% Satisfaction Guarantee for our products and 
 

the buyer will get full money back (shirts price only) by returning all original materials and packing to us.

 

Shipping & Handing

Your item will be shipped by registered airmail Thailand Post

(with tracking number) from Asia within 3-5 days (business days) after your payment completion Some case shirts sold out Take long time 5-7 days.

Shipping Cost  =  12 USD per 1 item (All Buyers Flat Rate Shipping) 

Shipping Package: Parcel post & Small package.

Exclude Shipping : France ,Gemany ,Italy ,Mexico ,Brazil ,South America Zone and South Africa Zone

                                 If you want it , please pick up send items by Express Mail Only (Thailand Post)

 

 

Transit Times by Estimated

Asia                         : 5-10 days

Europe                   : 10-20 days

North America       : 21-25 days

Other Country       : 15-30 days

*** Air mail 4 pieces for 1 package.

*** EMS 8 pieces for 1 package.

 

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